User Terms and Conditions

This page sets out the Terms and Conditions that apply when you use Aureonplay. It explains the relationship between us and our users, the rules that govern account use, and what you can expect when interacting with the platform. We ask that you read these terms carefully before registering or placing any wagers. By creating an account you agree to comply with these rules and any policies we publish from time to time.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Only one account per person, household or device is permitted unless we state otherwise. If you suspect unauthorised access to your account you must notify us immediately. We may suspend or close accounts where we have reasonable grounds to believe there is fraud, abuse, chargeback activity or a breach of these terms.

Eligibility requirements

To register and use Aureonplay you must be at least 18 years old and legally permitted to gamble in your jurisdiction. We may refuse registration or restrict access where local law prohibits participation. During registration you must provide accurate information and keep your profile up to date. We reserve the right to request identity documents for age and identity verification before allowing deposits or withdrawals.

Acceptable platform use

Our services are to be used for lawful personal gaming only. You must not attempt to game, manipulate or exploit any part of the platform, or use automated tools, bots or multiple accounts to gain an advantage. Any behaviour that constitutes bonus abuse, collusion, or circumvention of security measures may result in forfeiture of funds, withheld winnings and account closure. Commercial use or redistribution of content from the site is not permitted.

General bonus and promotion rules

Any bonuses, free spins or promotions are subject to separate promotional terms which form part of these Terms and Conditions. Promotions may carry wagering requirements, game restrictions and maximum bet limits while a bonus is active. We may change or cancel promotions at any time and will apply the terms that are in force when a bonus is claimed. Abuse of promotional offers will result in cancellation of the offer and possible account restrictions.

Deposits and withdrawals

Payments are accepted via the methods shown in the cashier. Minimum and maximum deposit and withdrawal amounts may vary by payment method and your account verification status. We may require documents such as photo ID, proof of address and evidence of payment method ownership before processing withdrawals. Withdrawal requests are subject to verification checks and may be delayed while these checks are completed.

Account limits and responsible use

Players can set personal deposit, loss and session limits through the responsible gambling tools. We may also impose temporary or permanent limits where we consider it appropriate. Self-exclusion and time-out options are available on request.

Dispute resolution

If you have a dispute with us you should contact customer support in the first instance. We will investigate and aim to resolve matters promptly. If a resolution cannot be reached, we may refer the matter to an independent complaints body where applicable. All disputes are governed by the laws applicable to the provision of the service.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be notified to registered users or published on the site. Continued use of your account after publication of changes constitutes acceptance of the updated terms, so please check this page regularly.