Responsible Gambling Policy

At Aureonplay we take responsible gambling seriously. We want players to enjoy their time with us while staying in control. This page explains our approach to safer play, the tools available in your account and practical steps you can take if gambling stops being fun or starts to cause concern.

Our player protection principles

We aim to reduce harm by promoting informed, controlled play. We support transparency, fair treatment and timely intervention where behaviour suggests a player may be at risk. We encourage all customers to use the responsible-gambling tools available and to seek help if they need it.

Activity-control tools

Your account includes a range of controls so you can set limits that suit you. These tools are immediate and can be adjusted through your profile, or by contacting support if you need help setting them up.

Deposit limits

Set daily, weekly or monthly deposit limits to manage how much you put into your account. Limits are applied to all payment methods and help you stick to a personal budget.

Loss limits and wager caps

You can set loss limits that restrict how much you can lose over a chosen period. Wager caps are available for those who prefer a maximum stake per session or bet.

Time limits and session controls

Use session reminders and reality checks to keep track of play time. You can take a short time-out for a few days or choose an account break for a longer period to step away from gambling.

Self-exclusion

If you need a longer break, self-exclusion prevents access to your account for a set period. You can request self-exclusion via your account or through customer support. Typical lengths range from several months up to multiple years. You may also consider registering with national schemes, such as GamStop, that offer wider blocking across participating sites.

Recognising signs of problem gambling

Watch for behaviours such as chasing losses, borrowing money to gamble, neglecting work or family, hiding gambling activity, or feeling unable to stop. Early recognition helps you take action before issues escalate.

Practical tips to stay in control

Decide a strict budget before you play and stick to it, use deposit and loss limits, take regular breaks and avoid gambling when stressed or under the influence. Treat gambling as entertainment, not a way to make money, and keep a record of time and spending to spot trends.

Professional help and support organisations

If you or someone you know needs support, please reach out to a professional service. In the UK options include GamCare and Gambling Therapy for confidential advice and counselling, GamStop for national self-exclusion, and NHS services for health-related support. These organisations provide helplines, web chat and guidance on next steps.