Contact Our Team
Need help? Our support team is on hand to assist with account queries, verification, payment issues, technical faults or general feedback. You can reach us via email, phone or through live chat in your account. Our agents will guide you through KYC, bonus questions, withdrawals and any site issues promptly and in clear English, with practical steps to resolve most matters quickly. If you prefer, use the secure contact form in your profile to upload documents or request a callback.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, 24/7; document uploads) |
| General enquiries | [email protected] (billing, payments, compliance and general queries; usual response within 24 hours) |
| Affiliate enquiries | [email protected] (partnerships, tracking, account setup and commissions) |
| Phone | +44 20 7946 1382 (UK office) |
| Working hours | Mon-Fri, 09:00-18:00 |
Support via Email
Email is the preferred contact method for detailed requests, account-related issues or when you need to send documents or explanations. Please email [email protected] with a clear subject line and include up-to-date contact details and your account ID to avoid delays. Providing full information helps us process your query faster and reduces the need for follow-up messages.
Submit Your Inquiry
Response Time
Need help? Our support team aims to respond quickly. Most enquiries receive a reply within one business day. Simple account and payment questions are usually resolved fast, while more complex cases such as KYC reviews or dispute investigations may take longer depending on their nature. We’ll keep you updated at every step and aim to resolve issues as promptly as possible.
Feedback
Have a suggestion or spotted something that could be better? We welcome your feedback, ideas and reports of any issues. All messages are read carefully by our team and used to shape site updates, promotions and customer support. Please share thoughts on features, payments, games or clarity of terms so we can improve the service and your experience.