User Privacy Policy

This Privacy Policy explains how Aureonplay collects, uses and protects personal information when you create an account, use our services or visit our site. We take your privacy seriously and aim to be clear about what we hold, why we hold it and how you can manage your data.

Types of data we collect

We collect a range of information to provide and secure our services. This includes personal details you give us when registering, technical data from your device, and transactional records linked to deposits, bets and withdrawals. We also keep a record of your activity on the site to help with account management and compliance checks.

Personal data

Personal data may include your name, date of birth, email address, postal address and telephone number. We also collect identity documents where required for verification. We use this information to confirm eligibility, prevent fraud and comply with our verification obligations.

Technical data

Technical data covers IP address, device identifiers, browser type, operating system and crash reports. We store technical data to maintain service availability, protect accounts and improve site performance. This data may be processed automatically when you access our services.

Transactional data

Transactional records include payment details, deposit and withdrawal history, bet slips and bonus activity. We retain transaction information for account reconciliation, dispute resolution and to meet anti-money laundering and regulatory requirements where applicable.

Use of information

We use collected data to operate and improve our services, verify identity, prevent abuse and respond to enquiries. Data also supports responsible gambling measures and the detection of suspicious behaviour. Where we rely on marketing, we will obtain your consent and give you a clear way to opt out.

Data protection practices

We protect information using industry standard technical and organisational measures, including encryption in transit, access controls and secure storage. Access to personal data is limited to authorised staff and service providers who need it to perform their roles.

Cookies and tracking technologies

We use cookies and similar technologies for site functionality, analytics and personalised content. You can manage cookie preferences via your browser or our cookie settings tool. Third-party cookies used for analytics or advertising are subject to the third parties' privacy policies.

User rights

You have rights to access, correct and request deletion of your personal data where applicable. You may also request restriction of processing, object to certain uses and, in some cases, request data portability. Submit requests using the contact details below.

Access, correction and deletion

To access or amend your information, log in to your account or contact our team. We will respond to verified requests within a reasonable timeframe. In some cases, we may retain limited records where law or legitimate interests require us to do so.

Information sharing and third parties

We share data with service providers such as payment processors, identity verification services, analytics providers and fraud prevention partners. Where transfers outside the UK or EEA are necessary, we put appropriate safeguards in place to protect your information.

Privacy policy updates

We may update this policy from time to time. Material changes will be communicated via the site or by email when appropriate. If you have questions or wish to make a privacy request, contact us at [email protected].